consumer2006 Date Rated: 6/13/2006 5:03:06 PM
Highmark customer service and sales people are not forthright with their price of drug and they do not take responsibility for their own action (they gave only their first name, refuse to give last name and employee id and refuse to say anything on record). The EOB at highmark website stated the following "This plan uses a formulary...If the formulary changes, you will be notified, in writing, before the change." Then Highmark Formular Policy stated "Products may be removed from the Highmark Medicare-Approved Select/Choice Drug Formulary twice a year, January 1st and July 1st, after a minimum of 60 days notification to members, authorized prescribers, CMS (Centers for Medicare & Medicaid Services), SPAPs (State Pharmaceutical Assistance Programs), network pharmacies, and pharmacists." What happened to me is that they change the formular without notifying me in writing and I found out the change when I went online to do my refill. To me, this is dishonest practice because Highmark provide data to the general public via medicare.gov website to tell us one thing to get us to select their plan and when the enrollment deadline changes they violate even their own written policy on formula changes.