GOODBYE-TO-HUMANA Date Rated: 11/6/2013 4:30:12 PM
I have had Humana for the Part-D, Prescription Drug Plan, since this program first became available to the public. At the outset Humana seemed to be decent to deal with, HOWEVER THAT HAS CHANGED DRAMATICALLY.
Beginning around 2011, they became much more restrictive in the drugs ("formulary") that they would allow. On top of this they significantly increased the cost of the customer's 'co-pay' amount, for the exact same drugs that they had been paying for in previous years.
Last month, October 2013, I attempted to obtain a refill of an existing prescription, one that had been placed with Humana earlier in 2013, only to be told by my Pharmacist that "Humana said that they won't pay for this refill for another 60 days". This is Humana's NEW POSITION regarding a drug that they have been refilling for me every 21 days for more than the past two years.
Even after my physician contacted Humana and explained : (1) my need for the drug (AND for the dosage prescribed by HIM), (2)Humana's, prior to this date, having refilled this drug every 21 days without objection, and finally (3) that this drug has been and continues to be on their list of approved drugs; Humana has chosen to refuse to change their "NEW POSITION". No logical explanation has been offered.
I am one of those fortunate persons who require only a couple of prescriptions on a daily basis, unlike so many seniors who have to take many expensive drugs. My drugs are in fact quite inexpensive. I enrolled into the PDP several years ago thinking that it would be wise in the event I might be require expensive drugs at some future date. Fortunately, that has not happened and Humana has made a sizeable profit off of my account over these years.
They have chosen to overlook all of this and it is apparent that they have shifted their corporate position in an effort to further maximize their profits.
A further confirmation of the 'shift' was provided an excellent pharmacist that I know who advised me last year that he had seen this as regards Humana and that Humana had deteriorated significantly as an acceptable PDP provider.
They will NOT BE my PDP Plan provider beginning in 2014.