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Symphonix Value Rx  - TX  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: pissedoffUHCustomer Date Rated: 11/8/2017 3:58:45 PM

Simply terrible. How in the world does a major health insurance company like United Healthcare offer a Medicare Part D plan and not have a website already set up to allow new enrollees to verify their enrollment status and set up their payment plan? If oligopolistic health insurance companies like UHC (in this unbelievably screwed-up healthcare system we have today) didn't have a virtual lock on that industry, their horrible mismanagement would have put them out of business six months.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: pissedoffUHCcustomer Date Rated: 11/8/2017 3:56:39 PM

Simply terrible. How in the world does a major health insurance company like United Healthcare offer a Medicare Part D plan and not have a website already set up to allow new enrollees to verify their enrollment status and set up their payment plan? If oligopolistic health insurance companies like UHC (in this unbelievably screwed-up healthcare system we have today) didn't have a virtual lock on that industry, their horrible mismanagement would have put them out of business six months.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: littlebit Date Rated: 2/20/2016 9:36:03 AM

Customer Services representatives not trained. Was transferred to several different departments, and back again looking for answers to simple questions.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

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