IsadoroM Date Rated: 1/7/2014 2:56:09 PM
My only interaction with the Plan is through their preferred mail order provider, OptumRx, since all I do is order medications. So, all ratings relate to OptumRx. In a word, they're terrible. So, you get what you pay for, at least what you pay for the Part D premium. This is a mail order provider from the old days. They are probably as computer illiterate as AARP's general constituency In fact, their computer based system is useless, so you'll end up, like me, talking to a representative, and often a supervisor, almost every time you place a new order for medication. So, if you want a low premium and are able to put up with the frustration of being presented with a non-helpful website, this is the plan for you. Problems with the website include their misuse of the words "prescription," "order," and "Rx." Also "renewal" and "order." If they're confused, imagine the experience of a user. By the way, you'll have the same problem talking to representatives. They insist that "order" and "prescription renewal" means the same thing! They could save a lot of money and hire a lot less phone representatives if they made the website more useable. And another thing. They promise that your order will usually be shipped within 7 days. Seven days? Means will go out their door a week after you talked to them. I could travel to their warehouse, pick up my 2 medications and travel back home in less than 7 days. They don't have to be Amazon, but come on. This is 2013. That shipping date doesn't mean delivery. Just means out their door. Then you get to play that tracking game and watch your medications hit 4 or 5 American cities you've never heard of. So, it will take the better part of 2 weeks to get what is supposed to be ordered over the Internet. If your wallet demands it, and your heart can take it, this plan is for you.