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AARP MedicareRx Preferred  - IL  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: IsadoroM Date Rated: 1/7/2014 2:56:09 PM

My only interaction with the Plan is through their preferred mail order provider, OptumRx, since all I do is order medications. So, all ratings relate to OptumRx. In a word, they're terrible. So, you get what you pay for, at least what you pay for the Part D premium. This is a mail order provider from the old days. They are probably as computer illiterate as AARP's general constituency In fact, their computer based system is useless, so you'll end up, like me, talking to a representative, and often a supervisor, almost every time you place a new order for medication. So, if you want a low premium and are able to put up with the frustration of being presented with a non-helpful website, this is the plan for you. Problems with the website include their misuse of the words "prescription," "order," and "Rx." Also "renewal" and "order." If they're confused, imagine the experience of a user. By the way, you'll have the same problem talking to representatives. They insist that "order" and "prescription renewal" means the same thing! They could save a lot of money and hire a lot less phone representatives if they made the website more useable. And another thing. They promise that your order will usually be shipped within 7 days. Seven days? Means will go out their door a week after you talked to them. I could travel to their warehouse, pick up my 2 medications and travel back home in less than 7 days. They don't have to be Amazon, but come on. This is 2013. That shipping date doesn't mean delivery. Just means out their door. Then you get to play that tracking game and watch your medications hit 4 or 5 American cities you've never heard of. So, it will take the better part of 2 weeks to get what is supposed to be ordered over the Internet. If your wallet demands it, and your heart can take it, this plan is for you.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: HCConsultant Date Rated: 10/17/2012 10:14:06 AM

AARP/UnitedHealth Group's Plan is fine as long as you: (a) enjoy being over-charged for medications; (b) you enjoy the frustration of trying to obtain pricing of mail order medications before you buy them --- because the OptumRX is the worst I have ever seen (Costco.com Pharmacy is far more reliable); (c) prefer to deal with a customer service telephone crew that sounds like they have been trained to condescend or it comes naturally; and (d) have a strong desire to race to the donut hole a.s.a.p. Before making a choice, provide the prospective Part D companies with your RX medications and have them price them for you; consider buying the less expensive medications from Costco or another less expensive pharmacy, which you can find online by Googling the name of the medication; and carefully analyze the monthly premium costs, co-pays, deductibles, and how much the plan alleges that it pays for your medications in addition to your co-pay (it will determine how fast you hit the $2970 threshold aka the donut hole).

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: wingding Date Rated: 7/15/2012 9:05:39 AM

Try to order/reorder Rx and be prepared for website not responding, system down will booking, customer service in the dark ... and on and on. Two years of bad experience and this is the last one. Buh bye ...

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: ConsumerA Date Rated: 6/12/2012 5:06:19 PM

Pros: No deductible; Prescription Solutions mails processed RXs quickly; decent information throughout. Cons: UnitedHealth won't explain who really pays (they or Medicare) the amount charged to the patient's account over and above the co-pay. If the co-pay for a 90-day supply of a medication is $102 ... UHG may claim that the plan pays another $300 or so for it; the total of the co-pay and what they claim they pay for it is assessed against the $2930 threshold to the donut hole. And, if you don't refill your RX using the mail-order option, they arbitrarily deactivate it ... and your doctor must re-issue an RX for it. Overall Grade: A ... compared to other plans ... but it could be improved.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: Unique1 Date Rated: 5/24/2011 1:50:26 AM

I signed up for the plan on Nov. 17 with coverage starting Jan. 1. However I didn't receive any information as to how to use the mail order system until the following April! It takes almost a month from the time I mail in a new prescription until I receive the medication. Terrible customer service!

My rating for this plan:
  Information
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  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: Nancyjean Date Rated: 5/12/2006 7:22:58 PM

My rating for this plan:
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MDP Member: Ibrahim Date Rated: 3/9/2006 2:09:16 PM

I am a heart patient whose prescription costs (Plavix, Pravachol,Fosamax..etc) were so high that I had to stop taking the medications. I enrolled in AARP RX Plan. All of my medications are covered at a very substantial savings and no hassle transactions.

My rating for this plan:
  Information
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  Choice of Drugs
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  Ease of Use
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MDP Member: stella Date Rated: 1/11/2006 9:10:45 PM

My most expensive prescription was on their list on their website, in their info packet and Walgreens print out. But when I went to fill the prescription, it was not covered. They say they can change their formulary list any time. However, I dont think it was appropriate to list incorrectly at this time. I am switching.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

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