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AARP MedicareRx Saver Plus  - FL  (See Reviews of this Plan from Other Regions)
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Overall Rating:
MDP Member: LauraB Date Rated: 5/30/2018 1:53:32 PM

I chose another medication because this plan increased the cost of the previous one by $17.00 per month! THAT'S ELDER ABUSE! I just tried to get a script that I haven't gotten since March 2, 2017 and this plan REFUSED TO PAY FOR IT LAST YEAR AT $42.97. This year they REFUSED TO PAY AGAIN at $59.97! MORE ELDER ABUSE! It is past time for MEDICARE FOR ALL AND FOR THE INSURANCE INDUSTRY TO FAIL FOR ITS OBNOXIOUS ABUSES AND UNBRIDLED GREED!

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MDP Member: wallachs Date Rated: 4/12/2017 10:56:16 AM

UNITED HEALTHCARE MAKES MANY MISTAKES AND REFUSES TO HONOR THEIR PROMISES AND WRITTEN POLICIES The plan's 2017 preliminary (abbreviated) drug list "Formulary" received in September 2016 did not include my blood pressure medicine which they had covered for many years as a Tier 3 drug. I called United and their representative assured me that it would be covered in 2017 same as previously. Although she could not send me written verification of this, she gave a case number for future reference and promised to send the full formulary list to me. When it arrived in October, my medicine was still not shown, so I called again and spoke with a different United representative (a manager) who again assured me that it would be covered as a Tier 3 drug since he was looking at the official formulary list of approved drugs. He gave me another case number and promised to send this to me in writing, but never did. Based on these multiple representations by the company's agents, I resubscribed only to find out in January that United refused to cover the medication because it was not in their formulary. I again contacted the same manager, who agreed to file a grievance on my behalf based on his and previous errors (which he did). At the time, he also said that the grievance would be automatically denied and he would then file an appeal (all of which he did) The grievance and the appeal were both denied and I had finally to get a letter from my physician stating that it was imperative that I receive the promised medication. So, United made a formulary exception but required payment as Tier 4 medication (higher than Tier 3). My 2017 coverage book from United (EOC) clearly says that "formulary exceptions will be charged as a Tier 3 drug". When I told United this, the grievance coordinator said my book says formulary exceptions are a Tier 4 charge (basically calling me a liar). I offered to fax her a copy of my pertinent book pages, but she refused to give me a fax number since she insisted only she knew what my book says. She promised to have her supervisor call me, but that hasn't happened for 3 days now. Terrible service, many months of effort and United repeatedly refuses to admit and correct their multiple mistakes.

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MDP Member: Lousy Part D Date Rated: 1/23/2015 11:54:11 AM

They dropped an important Blood Pressure medication (Micardis) for 2015 as well as others. Out of pocket cost went from 2013 -$60.00, then in 2014 $120.00 now in 2015 over $545.00 for 90 day supplies of Micardis through Optum RX their online med source. Too late for me, will look for a better Part D source come next year.

My rating for this plan:
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  Choice of Drugs
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MDP Member: lucy246 Date Rated: 3/26/2014 9:49:09 AM

There mail order dept. is terrible as well as mail order customer service. they promised to send very important heart drug med. and never came through. now go to drugstore. they lost cholostrol med. faxed to them by my dr. I saw the fax go through. Overall, they should not be doing mail order at all as the people in the dept are nasty and uncaring as well as not honest. Never should have changed from Coventry first health as they were the best. Now will have to wait till next year to change. I only call regular AARp medicare now if I have a problem. don't want to speak with Optum RX.

My rating for this plan:
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