cccc1627 Date Rated: 2/20/2013 4:32:42 PM
A) Cost of drugs not as stated by medicare.com and confirmed by customer service in fall, twice. Customer service now says medicare.com info not reliable and plan web site can be "a little misleading". There are no plan prices and pharmacies can charge whatever they want during the deductible period (for me, the full year). In fact, Preferred Provider Walgreens charged me THREE TIMES cost on medicare.com and confirmed by plan. Walgreens had said they could not tell me what cost would be until my prescription was entered into plan's computer. Whole concept of using medicare.com info to find best plan is a joke.
B) Plan billing process is very bureaucratic--slow and tedious. When I signed my wife up for different plan in Dec., I gave bank info and the rest was automatic. No problems. That's how it has been for both of us over last five years. Not this plan. They were slow to send acceptance letter and ID card. I had trouble setting up account on their web site. Instructions about signing up for automatic bank billing were hard to find. They want me to make monthly payments by mail until they get around to processing my billing application sometime in future. Not very automatic.
C) I will be getting different plan next year. I have already found replacement pharmacy for Walgreens--one that charges prices consistent with medicare.com.