gtan Date Rated: 3/31/2012 1:55:50 AM
Everyone I have dealt with on the Aetna CVS plan has been polite and knowledgeable. I've never experienced a long delay waiting for a rep either. After having spent three tortuous years with AARP's Part D provider Prescription Solutions I'd developed an induced paranoia from being lied to, overcharged, ignored, and denied access to needed medications. They lure you into using their mail-order pharmacy which has a smaller co-pay, and that's where the trouble really begins.
After dealing with AETNA CVS for three months I'm on the road to recovery. Not only do I enter into a conversation without yelling but I actually anticipate a good outcome. I'm actually feeling something like gratitude (bite your tongue, Gary!). It's so much easier to go around the corner to my local CVS Pharmacy with my Rx. They tell me the price before I place the order and it confirms the price I'd received on the Aetna site. The only problem I've ever had is that (my local) CVS is constrained to use just one supplier and have had to on a few occasions go to another local network pharmacy to get an Rx filled. The copay is slightly more that way but the pharmacists at CVS have been kind enough to let me know who can help. at the same time I can easily get a medication in a quantity and form I can use for less than a quarter of the price I'd have paid at PS.
Not perfect, but a world away from my previous experience. The difference is, I believe, in the intention. It is possible to run a pofitable business in consonance with humanistic values. I truly hope the sharing of my experience does you some good, and please do likewise for another.