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Cigna-HealthSpring Rx Secure  - NJ  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: adios-cigna Date Rated: 11/18/2015 10:44:24 AM

Too many details to even mention; I could not wait till Oct. 15th to leave and go to another plan; I have already signed up with another plan and can already see the difference; my advice to anyone is to stay AWAY from CIGNA and do yourself a favor.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: notagain Date Rated: 4/14/2015 2:13:07 PM

Cigna has the worst customer service of any company I have ever dealt with. When you call with a question the answers you get are either completely wrong or only half true. When I had a problem with a pain killer not being covered I had to call 3 different times to find out why it wasn't covered and received 3 completely different answers. The "customer service" agents always have to call another department which always takes at least 30 minutes (although their standard answer is "can I put you on hold for 3 to 5 minutes?"). Also, nobody there ever returns phone calls. They are the cheapest but you get what you pay for. I will not be using Cigna again next year and I would suggest nobody else does either.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: Mike Date Rated: 1/12/2015 7:21:31 PM

I converted to Cigna-Healthspring during the 2014 open enrollment and it went into effect on 1/1/2015. Today (1/12/2015) was my first opportunity to use it when I went refill a prescription. When I got to the pharmacy (for info. it is one of their "preferred" pharmacies) I was told the drug was not covered. Mind you, prior to converting to Cigna I had checked ALL my medications on their formulary and confirmed ALL were covered, including this one. The pharmacist indicated that she could provide a 30-day "transitional" prescription, but that I needed to get further authorization before they could provide any more of this medication. When I got back home, I called Cigna customer service and after 20 or 25 minutes on the phone, I was told the drug WAS covered and they couldn't understand why the pharmacy told me it was not covered. I called back the pharmacy who told me that Cigna had not approved it and that I needed to contact a Cigna supervisor and give them the actual prescription number, rather than just the drug name. I again called Cigna. This time (again after another 30 minutes on the phone) I was told that they do see on my account that the prescription was rejected, but they couldn't understand why because the drug is covered. They said they would have to connect to another department and could I please continue holding. After another 10 minutes and three attempts on their part to try and contact the other department, I told them I had been holding for 30 or 40 minutes already and asked if they could just call me back when they have an answer. They said could I please hold while they got permission to call me back. C'mon, are you kidding????? The rep finally came back on the phone to tell me they had gotten approval to call me back. It is now 7:30 at night, and still no call back. I am getting quite suspicious that no return call will be forthcoming and I will have to call them again before I get an answer. It is pretty ridiculous in this day and age that the consumer is placed between the pharmacy and the insurer - one telling me the drug is covered, and the other telling me it isn't. And if today is any example of Cigna's typical customer service, I can assure you I will be switching to another plan as soon as the next open enrollment period occurs. Disgruntled Customer in NJ

My rating for this plan:
  Information
  Service
  Choice of Drugs
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