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Express Scripts Medicare - Choice  - FL  (See Reviews of this Plan from Other Regions)
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  Choice of Drugs
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Overall Rating:
MDP Member: neon Date Rated: 4/3/2017 10:17:27 PM

Express Scripts: Amateurs and A Joke !!!!! it appears to always be amateur night at Express Scripts. I just started receiving medicare april 1st. I signed up for Express scripts on march 20th, effective april 1st. After being solicited by zillions of Plan D providers, my broker and I chose Express scripts. What a joke. My plan takes effect April 1st. I logged into their web site as myself on April 2nd. The site states that I owe nothing and have paid nothing, hummmm It also cannot show me my monthly, annual or any other amounts that my plan costs. So i call the 24/7 number advertised on the site. A human being answers and I am told that no one can answer any of my questions until Monday when customer service returns. Why a 24/7 number when no one can help- sounds like a useless answering service design to fool you. So I call monday, am on hold (with music) for 25 minutes and am told that I have to speak to a premium customer ervice rep. On hold for 15 minutes, told I have to speak to billing. On hold for 15 minutes, the same rep comes back and says that billing cannot accept any on my payments until april 10th so i have to call back then. I explain that on april 10th i will be in cuba in a place where there is no phone or internet access and that I want to talk to a billing person. 10 more minutes on hold and billing tells me the same thing. They are providing service as of april 1st, will cancel if i do not pay on, exactly april 10th and do not care that I will not be available on that day. I am a sr. citized and like may others, have no family to take care of these issues on my behalf. It would be even worse if I were an invalid, had Alzheimer, etc.... Their computer systems are a joke, can only accept payment on a specific day; their website is a joke, doesn't provide info on amount of monthly payments and can't accept an early payment. Seriously ridiculous and understandable that reps have no power to do anything. Guess I will be finding a new provider that can accept $$ when the $$ is offered before a drop dead date. :( A JOKE !!! can't imagine what happens when there is a disput or issue with coverage. They flunk BIG TIME on the easy stuff.

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MDP Member: instrmnt Date Rated: 9/29/2015 10:35:24 AM

This plan charges high premium, high co-pay and deductible, and lots of the drugs are not even covered. I'm taking very common pain medicines. Changing the plan for 2016. Too expensive and not enough coverage of drugs.

My rating for this plan:
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MDP Member: Nancyla522 Date Rated: 3/2/2015 1:30:20 PM

This plan is an example of all that's wrong with the medical profession. I am a member through the NJSHBP and it is the worst thing they have done to date. My only hope is that they receive enough complaints to choose better next year. This plan stinks!!!!

My rating for this plan:
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MDP Member: max706 Date Rated: 11/22/2013 7:10:11 PM

they suck If you need pain medication for quality of life stay away from this company.I have been with them for 3 years then starting this year they refused to fill my pain meds and I got more excusses from them than I can count stay away from this company plus they don't cover many other meds they should for the price I pay

My rating for this plan:
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MDP Member: jabm Date Rated: 9/29/2012 2:20:42 PM

It is one of the most highly priced drug plans, the paperwork is confusing, and the customer care people are the rudest people I have ever dealt with. They speak to you like they are a group of boyscouts, until they get you signed up. After that, they don't even want to take your calls. Be careful to check to see if your drugs are covered. I was shocked to see that the most used, generic thyroid medications are not on their list this year. They do not cover any of their cost at all---not a penny! Buyer Beware!

My rating for this plan:
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