neon Date Rated: 4/3/2017 10:17:27 PM
Express Scripts: Amateurs and A Joke !!!!!
it appears to always be amateur night at Express Scripts.
I just started receiving medicare april 1st.
I signed up for Express scripts on march 20th, effective april 1st.
After being solicited by zillions of Plan D providers, my broker and I chose Express scripts.
What a joke.
My plan takes effect April 1st.
I logged into their web site as myself on April 2nd.
The site states that I owe nothing and have paid nothing, hummmm
It also cannot show me my monthly, annual or any other amounts that my plan costs.
So i call the 24/7 number advertised on the site. A human being answers and I am told that no one can answer any of my questions until Monday when customer service returns.
Why a 24/7 number when no one can help- sounds like a useless answering service design to fool you.
So I call monday, am on hold (with music) for 25 minutes and am told that I have to speak to a premium customer ervice rep. On hold for 15 minutes, told I have to speak to billing. On hold for 15 minutes, the same rep comes back and says that billing cannot accept any on my payments until april 10th so i have to call back then.
I explain that on april 10th i will be in cuba in a place where there is no phone or internet access and that I want to talk to a billing person.
10 more minutes on hold and billing tells me the same thing.
They are providing service as of april 1st, will cancel if i do not pay on, exactly april 10th and do not care that I will not be available on that day.
I am a sr. citized and like may others, have no family to take care of these issues on my behalf. It would be even worse if I were an invalid, had Alzheimer, etc....
Their computer systems are a joke, can only accept payment on a specific day; their website is a joke, doesn't provide info on amount of monthly payments and can't accept an early payment.
Seriously ridiculous and understandable that reps have no power to do anything.
Guess I will be finding a new provider that can accept $$ when the $$ is offered before a drop dead date.
A JOKE !!! can't imagine what happens when there is a disput or issue with coverage. They flunk BIG TIME on the easy stuff.