Medicare drug plan consumer ratings
Part D Medicare Plan Ratings, Reviews and Forums - NOW UPDATED FOR 2018
 
Medicare drug plan ratingsMedicare drug plan ratingsMedicare drug plan ratingsMedicare drug plan forums
  

Humana Enhanced  - CA  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: bobrrr Date Rated: 5/15/2018 7:56:54 PM

This is the plan for you if you enjoy spending hours on the phone each time you attempt to refill a prescription through their mail pharmacy. Orders don't ship on time or at all, orders get cancelled, no email as promised upon shipment, being told that refills of current prescriptions require preauthorization when they don't, no way to contact them via email, etc. I have never had such a poor PBM experience. Wish I could switch mid year.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: susan Date Rated: 2/27/2014 7:54:04 PM

I once liked Humana Part D Enhanced. 2014 renewal, with its increased cost and impossibly poor customer service, was a major mistake. Would be okay if you never have a question, but how likely is that??? Trying to confirm that my local pharmacy is a preferred network pharmacy,I spent over an hour on hold, being transferred and twice disconnected. Still do not have an answer. Website is even worse so don't even bother. Right-Source (their mail order pharmacy) has excellent service but cannot use for emergency-type prescriptions

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: Artfemme Date Rated: 9/5/2013 5:15:07 PM

This is the worst. I have never dealt with so many stupid people in my life. Many of them don't log a record of calls in their data bank, which results in other employees saying you never called. I have finally had to resort to keeping a log and asking for a call reference ID every time I call them. It takes forever to get through their robotic response initially, and then half the time the "customer service representative" doesn't have a clue about company policy. I have had two separate people on the same day give me different answers to the same question, both representatives citing "the data in my computer concerning your account." How is it possible that the company has different data in their computer system ? One representative blamed it on "different call centers in different states." Total baloney. If you ask to be transferred to a supervisor or another department, more likely than not you will be disconnected. When you call back, you will have to explain your issue all over again to another idiot. Humana mis-enrolled me from the beginning using a wrong code data entry error and then sent me conflicting letters citing rules from the incorrect plan and from the plan I was supposed to be enrolled in simultaneously. They have also erroneously denied approval for medications listed on their formulary and demanded documentation over and over again for the same issue to the point my doctor will no longer deal with them and as of next year will no longer accept their insurance at all. I have made 3 Medicare complaints and spent over 56 ours on the phone trying to clear this up. They refuse to give me a written accounting. RUN AWAY.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: filmdoctor Date Rated: 11/22/2010 12:34:32 AM

To my great surprise I have personally had 2 or 3 CLINICAL DENIALS during the past 3 YEARS For my pharamy/prescription regimen has been relatively well executed

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: vrystaat Date Rated: 5/19/2009 6:04:07 PM

Not a good plan. Keep away

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

Find Best Drug Prices -- Free!
Save money! Compare prescription drug prices for 1,000+ medications.     

 

 

 

Home   Plans & Ratings   PharmacyChecker Blog   Rate Your Plan   Forums   About Us   Contact Us   News   Login

©2018 MedicareDrugPlans.com

This site contains consumer research and information related to Medicare drug plans and is independently developed and operated by PharmacyChecker.com. It is not associated with, endorsed or authorized by any part of the U.S. government. If you would like the official government website for Medicare, visit www.medicare.gov.