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Humana Enhanced  - DE, MD, Washington DC  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: Isgop Date Rated: 2/8/2006 11:16:46 PM

As with the prior reviewer, I have had numerous unsuccessful attempts to obtain customer service from a live person. I have also had several situations in which the system informed me of a wait of at least 40 minutes and in which, after waits in excess of those times, I have simply hung up. On the other hand, I enrolled in late December (12/30/05) and, when I could not confirm the online enrollment, enrolled again the next day by phone. At that time I did get an initial application number and when, about January 7 or 8, I filled a prescription, I was able to do so using that application number. Afterwards, by obtaininng information from my pharmacist, I was able to figure out my actual membership number. Clue: If you need a membershihp number, fill the prescription using your application number and later get the information from the pharmacist. After later receiving my ID card the numbers matched. However, upon accessing the "MyHumana" account I established, it appeared that the amount paid by the plan was in excess of what was initially disclosed on the website. Numerous phone call attempts to clarify the situation were unsuccessful but an email message was finally answered (after several weeks delay) and clarified the issue. Bottom line -- although customer service ranks below zero, the plan seems to be working. Thus while my rating for customer service satisfaction is "0 stars = extremely dissatisfied", I provide a "very satisfied" rating for ease of using the plan, if that refers only to providing my number to a pharmacist and obtaining a prescription, and a "somewhat satisfied" rating for overall satisfaction.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: Dot Date Rated: 1/8/2006 7:30:22 PM

Registered online, got confirmation number, never put in their system. Finally got a live person on phone who registered husband and me on phone. Membership numbers give not same as on cards when they arrived 1 month later. Pharmacy charging prices given to them by Humana, but much more than the 25% after $250 deductible met. Many calls made to "customer service" phone, have to go through 3 menus to get another recording that volume of calls is so high, call back later. Did get on hold one time, told there would be 45 minute wait. I put on speaker phone for 1 hr.and 15 minutes and never got a person before I hung up. Still not been able to clarify how to get approval for 90 days for some of my drugs or how to get correct prices on drugs I have already obtained. So far it is a disaster. If it does not improve markedly, I will consider it a reasonably priced disaster insurance policy and return to buying my drugs in Canada.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

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