Medicare drug plan consumer ratings
Part D Medicare Plan Ratings, Reviews and Forums - NOW UPDATED FOR 2018
 
Medicare drug plan ratingsMedicare drug plan ratingsMedicare drug plan ratingsMedicare drug plan forums
  

Humana Enhanced  - IL  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: clinical research Date Rated: 4/10/2014 4:50:14 PM

My husband and I signed up in March for a start date of April 1, 2014. We started receiving 8 robo calls per day from an automated system that said they were Humana. The robo call asked of the DOB of each of us which per HIPPA regulations is personal, private, protected information. The robo call today indicated that we had to call back by April 12, no information given what the issue was. When we called the 800 # that too was an automatic system that asked for a DOB. We spent a total of 6 hours yesterday and today dealing with the robo calls and customer service. One customer service agent stated that no information from Humana can be given with out the person giving out personal private protected information. Per Tiffany that demand was put in place by Medicare as of Jan 1, 2014. Then why is it that DOB is not required when speaking with other health insurance companies (a lie to cover her tracks)? What is even more scary is that there was no documentation of the robo calls being made or the reason the the robo call demanding a reply. Translated this is another huge company that has ABSOLUTELY no idea what is going on and does not take responsibility for their actions. DO YOU WANT TO GET YOUR MEDICATION FROM SUCH AN INCOMPETENT COMPANY?

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: RtzJ9 Date Rated: 11/4/2012 6:12:49 PM

Humana has deleted several drugs from their formulary after I first signed up. Four of the drugs in formulary the first year were removed from the plan in the second year, I was not notified and only upon refilling these drugs was I told it was not longer in their formulary then it took four months and a lot of attention from my doctors to go through their exception process. several other drugs I gave up on and paid full price on several drugs. The reorganization of their tiers insured that every drug that they did cover was in most cases nearly doubled what I paid in 2011. The most frustrating factor with Humana is trying to use their mail order pharmacy, Right Source RX. There has been so much confusion and lack of common sense with the customer care representatives that I plan on changing companies even if it costs me extra money.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: William B Date Rated: 11/1/2006 8:21:22 AM

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

Find Best Drug Prices -- Free!
Save money! Compare prescription drug prices for 1,000+ medications.     

 

 

 

Home   Plans & Ratings   PharmacyChecker Blog   Rate Your Plan   Forums   About Us   Contact Us   News   Login

©2019 MedicareDrugPlans.com

This site contains consumer research and information related to Medicare drug plans and is independently developed and operated by PharmacyChecker.com. It is not associated with, endorsed or authorized by any part of the U.S. government. If you would like the official government website for Medicare, visit www.medicare.gov.