ChrisD Date Rated: 5/29/2019 1:05:08 PM
Humana is a firm you do not want to do business with. I have a part "D" drug plan from Hell. Every time I order, a refill there is a problem.
Last night I spent 95 minutes with (3) different people, all unable to resolve a problem. I have a tier reduction and every time i order, they want to collect a co-pay, without resolving. Past issues were supposedly fixed. I regret renewing with this firm who is set-up in silos. The pharmacy people are un-trained. They pass calls to a Benefits department, who cannot seem to resolve anything, despite agreeing there should be no co-pay with the tier reduction. A Critical Pharmacy Review team is unreachable every by the other departments. (They call it CPR department, but they are already dead or should be!!!) Today I have been on hold today for more than 50 minutes. Past complaints to their corporate executives go unanswered.
DO NOT DO BUSINESS WITH THIS FIRM OR SUFFER AGGRAVATION.
You will note the other reviews say a similar thing. Humana should have their pharmacy licenses revoked.
I would suggest their senior management are fat cats, who are raking in the $$$$. No inkling of care about their customer (patients).
I have yet to get a call from those I have reached out to from Humana in the past, on the same issue last year & earlier this year.