H45140919 Date Rated: 10/12/2012 5:56:47 PM
I enrolled 9/22 on line. On 9/26, didn't hear anything from Humana, so I called and talked w/Glen. I was told I was rejected because I didn't apply w/n the open enrollment period. I explained that I was employed until 9/7, have coverage until 9/30, and didn't have to wait until open enrollment to apply. When I asked why I wasn't notified via email and/or home call (Humana has both pieces of information), he couldn't tell me why; he only said I would be receiving a rejection notice via mail (which would have been too late for me to apply). He transferred me to Enrollment. I talked w/Sharon or Harriette. I don't remember which one. She enrolled me and, via email, sent me form for my electronic signature. She couldn't tell me why I wasn't notified that I was rejected. I received the form, filled it out, and returned it right away. On 10/1, I received the rejection letter. On 10/2, I called again and talked w/Darius after the automatic system told me I was approved effective 10/1 and the card was sent 10/2. I asked how I was to pay the premiums. After he asked how I wanted to pay, I gave him the information for direct withdrawal from our bank. I asked him, if I hadn't called in, how would I have know where to send the premium. He told me I could call in and ask. I asked him why I always have to initiate communication rather than Humana supplying the information, He didn't know. On 10/4, I received a letter indicating I "may not have had Part D prescription drug coverage during 7/0/12 through 9/30/2012". I called Humana for clarification and talked w/Sergio. He said I would have to fill out the attached form and return it. When I questioned how this information was in your system since I already filled out this form and sent it in once plus I never gave a date of 7/1 to anyone, he couldn't answer that question. I asked him why their information is wrong, but I have to correct it. He couldn't answer that either. He said the form is still pending and that he will update the system I should "disregard this letter and form". I asked him how he could verify I won't be charged a penalty. While I was talking w/him about this manner, I opened another letter from Humana. This one said I was approved and the monthly premium was $15.10. Again, conflicting information received the same day. On 10/6, I sent all this information to the corporate office in Louisville, KY. I have heard nothing from them. On 10/9, I received the coupon book I called again to see how my account was set up; I was told my premiums would be withdrawn from my account and to toss the coupon book.