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Humana Preferred Rx Plan  - NY  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: speakeasy9 Date Rated: 1/23/2013 9:15:28 AM

RUN,DON'T WALK, away from this plan if you need mail-order. RightSource Specialty Rx in particular is completely incompetent. Customer service is clueless and invents excuses blaming your MD rather than researching. Prior authorizations from my MD to Humana was a nightmare that took 3 tries, then RightSource "lost "the prescriptions, then delivery delayed--it's endless, frustrating misery. I'd say left hand doesn't know what right hand is doing, except here there are MANY MULTIPLE hands--they are truly freaks.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: lefnyc Date Rated: 11/14/2012 10:54:40 AM

NEVER have I had more problems. NOTHING works. NOT ONE SINGLE ORDER has come without mixups, screw-ups, delays. Not even the website working properly. Error messages, can't log in, mistakes. Overcharges that it took months and hours to straighten out. Endless. More, it should never have been suggested for New York City where there is no Walmart, thus everything costs more. Instead, it was given a five-star rating by Medicare. BLAH. DO NOT EVEN REMOTELY CONSIDER SIGNING ON FOR THIS.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

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