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Humana Preferred Rx Plan  - PA, WV  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: Jorge  Date Rated: 11/16/2015 6:39:50 PM

Customer service by phone - very good Web site not work properly. Some links loop - example: pay bil online brings you right back to same place. Ignore instructions written and signed and enclosed with mail order prescriptions. Phone response system is unfriendly and a pain to use. Switching my pdp plan for 2016.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: aaron Date Rated: 11/4/2015 2:59:08 PM

Online rx pricing is frequently incorrect and often makes no sense. For example, three times the cost of a 30 day supply of medication at a local retail pharmacy costs about one-third of a 90 day supply via mail order. When I call to check the first person says that it is right. Only when I get a supervisor is the correct price obtained. Also, they sent prescriptions with "incomplete" tops that had rough edges. When I complained I was repeatedly told that it was their policy to do this. Apparently the policy changed (sarcasm here) because two days later I received an rx with a normal top.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: Nobargain Date Rated: 4/29/2011 11:13:27 AM

I don't take ongoing meds, but I did have 2 small prescriptions this year. Humana didn't cover one at all, and only covered about 30% of the other. Bottom line - I'm paying $300/year for $35 in benefits.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: illergin Date Rated: 3/14/2011 1:07:40 AM

None of my drugs were on the lowest cost tiers. Out of 11 drugs my doctors changed 7 to something else,the other 4 I can no longer afford, so I no longer take them.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

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