Medicare drug plan consumer ratings
Part D Medicare Plan Ratings, Reviews and Forums - NOW UPDATED FOR 2018
 
Medicare drug plan ratingsMedicare drug plan ratingsMedicare drug plan ratingsMedicare drug plan forums
  

Humana Walmart Rx Plan  - OR, WA  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: JRD1951 Date Rated: 12/28/2017 5:23:17 PM

I use the mail order option in order to receive a ninety day supply of five prescriptions. I've had this plan since January of 2016 and it's beyond horrible. The website consistently fails to place my orders, I have been sent the wrong medications and each time I try to order it takes at a minimum four calls to their customer service group. For an order I placed on December 11, 2017 I have yet to receive my medications after four calls and a total (from a review of my phone records) of 97 minutes talking to various CS reps so far. It is now December 28 and I've been told, for the third time, that my order has been released for shipping. They seem to be very compartmentalized and do not work as a team, mostly each group (pharmacists, CS reps, billing, and some group who I must talk to in order to have a drug removed from my list) has no idea what the other group is doing. I made a HUGE error in not ditching them last enrollment period. But at the next opportunity they're gone.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: taco john Date Rated: 6/27/2017 11:16:17 PM

Some of the customer service are good, some not so good. It's an incredibly difficult plan to deal with: even the easiest thing, like reordering a prescription, takes MULTIPLE CALLS and A LOT OF TIME. They seem to have major problems with their computer programs because I get often am given conflicting pricing information. I signed up to order online, thinking that might save time, and I've never been able to log on since. Also, I'm often told they are closed, AFTER spending time giving the automated phone program all kinds of information. As far as cost goes, I can't really say if it's good or bad. I can say I will not be a member next year.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: chatterbox Date Rated: 11/17/2016 1:41:43 PM

The convoluted process to access information and obtain options is fraught with twists and turns. Plan on spending at least an hour on the phone and being transferred multiple times. In spite of having my physician order generic medications many are still tier 3 or greater. This is surprising as the one medications is an older medication. The small print large information book they send out is overwhelming to digest especially if you just want a simple question answered. Life was definitely easier when I was employed and the health insurance was straight forward. Humana needs to take a hard look at their customer service policies.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: WaBird Date Rated: 8/21/2015 2:10:15 PM

Humana's Drug Plan and their Pharmacy do NOT communicate! Even though the Prescribed Drug was in Humana's formulary their Pharmacy kept stating it was not! After several calls by myself and my doctor it still took over 3 months for a Rx to be filled. Their "information" is misleading and contradictory. The thick books of "information" is sent out so it is received midway in the enrollment period which gives the subscriber a very small window in which to read, compare, and decide before the enrollment deadline! Very poor planning on their part (intentional?). Massive changes to their plan(s) and reshuffling so you have to read everything thoroughly (several times) - and if you have any questions everyone at Humana that you talk to has a different answer adding to confusion and frustration.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

Find Best Drug Prices -- Free!
Save money! Compare prescription drug prices for 1,000+ medications.     

 

 

 

Home   Plans & Ratings   PharmacyChecker Blog   Rate Your Plan   Forums   About Us   Contact Us   News   Login

©2018 MedicareDrugPlans.com

This site contains consumer research and information related to Medicare drug plans and is independently developed and operated by PharmacyChecker.com. It is not associated with, endorsed or authorized by any part of the U.S. government. If you would like the official government website for Medicare, visit www.medicare.gov.