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Magellan Rx Medicare Basic  - IL  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

  
Overall Rating:
MDP Member: patience Date Rated: 2/13/2017 3:07:00 PM

I am giving this plan the lowest rating possible. When you try to renew a prescription, they refuse to fill any drug for more than 30 days. The pharmacies report to me they have give up after waiting on hold longer than 1 hours. I have called them personally and have only gotten through once on a Sunday in the middle of the night. My other wait times were 45 minutes, and over 60 minutes before I gave up. I am looking into to switching drop plans but wonder if this is allowed.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: frodo1 Date Rated: 2/6/2017 9:13:45 PM

STAY AWAY! Didn't cover a drug that they said they did. After a TWO hour wait on hold, they said it was covered. Today, I wanted to pay my bill on the phone. Recording said a thirty minute wait. Been on hold two hours, fifteen minutes. Hanging up now. Contacting attorney general and BBB tomorrow.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: davkoh Date Rated: 1/24/2017 9:16:35 PM

Medicare must stop listing this company on plan finder. They have absolutely no customer service, they make errors in coverage, no way to reach them at all, they do not respond to emails.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use
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MDP Member: Kfrank Date Rated: 10/6/2016 12:08:45 PM

This is one messed up place! Be prepared to be hung up on and blown off when you call. I have waited 2 weeks for blood pressure medication!!

My rating for this plan:
  Information
  Service
  Choice of Drugs
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  Ease of Use

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