dnergart Date Rated: 2/25/2017 11:41:17 AM
It's Saturday. I'm home for the weekend and need to order 2 prescriptions that Magellan has my scripts for. I go to their website. Aside from being confusing, there is NO WAY to see your submitted and approved medications your doctor wrote and sent to Magellan. (All you can see are the status of any "claims" you have submitted) The Magellan website provides you no way to order on line. I called Magellan "Customer Service" (and waited 20 minutes for someone to pick up). Explaining that I needed to order two prescriptions today, I was told they knew nothing about how the website worked and the only way they knew to order my prescriptions was to call the Magellan Rx Pharmacy. So I looked up and called the pharmacy. The recording came on and said we are CLOSED, call back during regular business hours, M-F, 8AM-10PM (except holidays). When I have called Magellan Rx (during their "regular business hours"), I have waited on hold for up to 40 minutes.
I selected Magellan based on the projected annual cost I would pay for the (extensive) list of medications I take. They were "new" and "unrated" at the time I signed up. Based on the experiences I have had in dealing with Magellan both online and on the phone (too extensive to list here), HANDS DOWN, I rate Magellan as THE WORST Medicare Rx pharmacy I have ever dealt with. I would NOT recommend them to anyone. I wish I had signed with someone other then Magellan. Be warned if you plan to sign with them!