chugo3 Date Rated: 5/6/2017 11:58:06 AM
I convince my doctor to reduce my medication from 120 tabs per month down to 90 per month. I was hoping that this would also reduce my co-pay cost. To my surprise, it did not. Calling Silverscript did not benefit me at all. After being on the phone with the customer service rep for 20 minutes and he Kept telling me that the cost doesn’t change because it is for a 90-day supply and me telling him that it was not a 90-day supply but a 30-day supply. Because this customer service person was being very flip I asked to speak to a supervisor. At first, he refused to let me speak to a supervisor saying that he could file the complaint, I had to repeat my request multiple time before he would put me in touch with a supervisor. He told me that I would be on hold for 45 minutes before a supervisor would talk to me, my reply was I would wait. Every two minutes he would come back and ask if I was still waiting just to tell me you have 43 minutes, then 41 minutes. Now, I hung up and called back and 5 minutes’ later I am talking to a supervisor telling my story.
I have had it with this company and sorry I didn’t change so I feel I’ve been duped.