RaleighO Date Rated: 10/17/2015 10:46:20 AM
I would not recommend these people; bad service experiences! On 10/5, I attempted to placed a Rx refill order (directly through an agent, don't use the automated system) the agent struggled with my requests complaining that the IT system was down; to call back later.On the following day I placed an order (through an agent).I was informed that I was in the MediCare Gap (doughnut hole) and would be paying an additional ~ $600 premium! "Ok",I said, "I'm upset, but this is an issue with the US government, not CVS CareMark (SilverScript).Please charge this to a different VISA (which was given), the one you have on record has been closed." On 10/10, I called to inquire about my order talking to a series of agents. I was told that my order could not be shipped and that attempts to reach me by phone and e-mail had failed.The agents claimed that I had failed to state it was ok to ship the order @ the doughnut premium. I requested that my order be expedited, since my insulin supply was running low. The response was "It is not our policy to do so." "Policy!", I retorted, "What about customer care, customer satisfaction or whatever you call it?" On the same phone call I had my request escalated 2 or 3 levels up to a Customer Service Manager. I politely explained my concerns and the conversations I had over the past week. I concluded my remarks by stating that surely these call-center conversations were recorded if there were any questions about my having given consent to ship or not.
My order was shipped on 10/15 and was received on 10/16, apparently shipped overnight-air. Thus my order was received nearly rwo weeks after I attempted to place it.