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SilverScript Plus  - MI  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
  Service
  Choice of Drugs
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Overall Rating:
MDP Member: florence Date Rated: 11/12/2015 12:40:08 PM

Do not sign up with SilverScript - terrible customer service. I called company and signed up for 2016. I received a letter from SS saying I did not have drug coverage for 2015 and so would be paying a premium. I knew I had coverage but called Medicare just in case. Medicare verified I had drug coverage 2015 and commented they didn't understand what was the problem. I sent requested verification to SS by priority mail, tracking number included in cost. US Mail delivered my documentation Oct 31, 2015. Each time I call to find out their "determination" I am told "SilverScript has NOT received my documentation." I explain each time, yes, you have, on Oct 31, 2015; the question is what have you done with the mail? Their determination will NOT be made for 90 days which will be February 1, 2016 and way, way beyond the Oct 15 through December 7 deadline. I am going to disenroll from SilverScript immediately and go with another drug plan. Medicare told me I can do this as long as it is within the time frame. I suggest other people do the same thing.

My rating for this plan:
  Information
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  Choice of Drugs
  Cost of Plan
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Overall Rating:
MDP Member: RaleighO Date Rated: 10/17/2015 10:46:20 AM

I would not recommend these people; bad service experiences! On 10/5, I attempted to placed a Rx refill order (directly through an agent, don't use the automated system) the agent struggled with my requests complaining that the IT system was down; to call back later.On the following day I placed an order (through an agent).I was informed that I was in the MediCare Gap (doughnut hole) and would be paying an additional ~ $600 premium! "Ok",I said, "I'm upset, but this is an issue with the US government, not CVS CareMark (SilverScript).Please charge this to a different VISA (which was given), the one you have on record has been closed." On 10/10, I called to inquire about my order talking to a series of agents. I was told that my order could not be shipped and that attempts to reach me by phone and e-mail had failed.The agents claimed that I had failed to state it was ok to ship the order @ the doughnut premium. I requested that my order be expedited, since my insulin supply was running low. The response was "It is not our policy to do so." "Policy!", I retorted, "What about customer care, customer satisfaction or whatever you call it?" On the same phone call I had my request escalated 2 or 3 levels up to a Customer Service Manager. I politely explained my concerns and the conversations I had over the past week. I concluded my remarks by stating that surely these call-center conversations were recorded if there were any questions about my having given consent to ship or not. My order was shipped on 10/15 and was received on 10/16, apparently shipped overnight-air. Thus my order was received nearly rwo weeks after I attempted to place it.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
  Ease of Use

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