Dee Grisamore Date Rated: 3/13/2020 6:16:39 PM
I am not sure how this company is set up but getting an answer from someone is virtually impossible. This year 2020 I switched to Well Care after being with United Health Insurance. I am a chronic back pain patient going on 10 plus years. I have had to take Oxycontin extended release to live with the pain. After switching to Well Care I was informed that Well Care does not support Oxycontin and that they would only support Oxycodone extended release. This involved me going back to my Dr.and having a new prescription for Oxycodone ER even though I DID MOT WANT TO SWITCH! This month I get a call from my pharmacist indicating that Oxycodone ER was not available in the Kansas City area. I spent over an hour on the phone talking with customer service explaining the I need for them to make an exception and cover the Oxycontin ER so I can get a prescription filled, especially since I was gong into the weekend without any pain medication and explaining that I would not only have severe pain but would also go through withdrawal symptoms. Even though they tried to get an exception they were not able to do that. Apparently Customer Service cannot get on the phone and talk with someone to get an exception. So the end result is that I am not getting the prescription I need for pain relief this weekend and will probably cancel my policy with Well Care. It is also amazing that not only could they not get answer from someone but didnt really understand how important this medication is to the patient that is having to deal with severe pain all of the time.