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WellCare Classic  - ME, NH  (See Reviews of this Plan from Other Regions)
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Overall Rating:
MDP Member: rippedoff Date Rated: 5/14/2016 3:41:42 AM

wanted to charge me 2800 for four vials of lantus. website is not user friendly. CVSCaremark as a mail order provider is a mistake as they are no more efficient than CVS the drug store is. Orders go into limbo and you must check yourself all the time to see if anything fell through the cracks. They keep jacking up the copays on drugs that have been around for 30 years or more. When you have a problem with what CVS intends to charge you they will not say why the cost is what it is... they dump you on wellcare. In the $2800 ripoff CVS said it was because the doctor supposedly stipulated 92 days instead of 90. It isn't a pill, so the number of vials would have been the same regardless of 90 or 92 days. Better yet, they had filled that same script twice already and never said anything was wrong with it. Why couldn't the lazy bums have made a call to the doctor? I will tell you why: $$$$

My rating for this plan:
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MDP Member: keltysun Date Rated: 11/17/2015 4:10:35 PM

Being an immigrant myself I can respect giving folks opportunities.I blame the Well Care Corporation, you hire ESL customer service and don't provide English Classes, Shame WellCare. You hire ESL and have no back up to speak to English speaking person, Shame WellCare. It's obvious customer care is no care and has no value in your Corporate Management Structure.

My rating for this plan:
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  Ease of Use
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MDP Member: Bring it BackHome Date Rated: 6/10/2014 8:29:38 AM

Just FYI -if having a problem with Customer Service Reps, NOT speaking English,Finally found out thru Escalated CSR, that you can ask to speak to Customer Service people who live in the United States! My question is why would Medicare, a government entity, allow WellCare to employ and pay those out of this country? Bring it BACK HOME give these jobs to the United States Citizens and Veterans, especially! This is medicine we're talking about - NOT something trivial!!!

My rating for this plan:
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MDP Member: ScriptedOFF Date Rated: 6/2/2014 9:11:20 AM

Am new to WellCare Prescription Mail Meds.I have called them many, many times re: processing my scripts - One employee said she would fax info to my doctor for scripts - upon following up, she never did AND the next employee I talked with said, first employee gave me the wrong info! This has being going on for a month and still NO MEDS! These are important meds that w/out use would cause withdrawal - anti-depressant and anti-anxiety that I've taken for years with a different med company! Don't know how many employees I've talked with within the month and NONE following through!!! I am appalled!!

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  Service
  Choice of Drugs
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MDP Member: winter Date Rated: 1/9/2014 11:28:00 AM

I retired at the end of the year (2013). Prior to that I had continuous medical insurance with prescription coverage for over 40 years from several employers. No breaks in coverage, ever. After submitting application for Wellcare Part D plan, I received a Declaration of Prior Prescription coverage and letter stating that it appeared that I had a break in coverage for 63 days or more. This break in coverage would result in late enrollment penalty, increasing my Medicare Part D cost monthly, forever. I immediately completed and submitted the form explaining that I had never had a break in coverage. Shortly thereafter I received another notice, this one stating: "Final Notice", once again claiming I had break in coverage that would increase my monthly cost. I made numerous calls to WellCare, each time being on hold for long periods of time and always reaching someone who had some difficulty with English language. I even spoke with a supervisor. They claimed that they did not receive the form I submitted, and could not tell me why it appeared to them there was a break in coverage. I even provided them with the insurance and prescription id #s from the plan that had covered me under my employer up to Dec 31. Someone completed the form with me over the phone, since they never located form I had submitted several weeks prior to that. Still waiting to hear back from them. Very frustrating that they can inform you that it "appears" you have had a break in coverage, but are apparently under no obligation to tell you what evidence they have for that. It is difficult to dispute when you have no idea why they believe, wrongly, that you've had a break in coverage. Next step is to go through formal appeals process if it is not resolved. Terrible customer service, will definitely change providers next open enrollment period.

My rating for this plan:
  Information
  Service
  Choice of Drugs
  Cost of Plan
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