woodworker1946 Date Rated: 4/1/2014 1:19:17 PM
My wife and I both joined this plan on 1/1/2014 and it has turned out to be a big mistake. They were the best deal for the minimal amount of drugs we use. However, since joining we have had nothing but problems. Calling their customer service is a joke. If you can get through, they don't answer the questions you ask, it seems they just read from a prepared script and you get the same response to any question you ask. I wonder if they only have one person answering the phone as it sounds like the same female voice each time I call. We signed up for auto pay from our checking account. They promptly sent us a letter indicating the first draft would be January 28th and the 28th of each month there after. They drafted my premium in January but not my wife's. Since January, they haven't drafted either of our premiums. To get around the issue of dealing with them on the phone, I wrote a lengthy letter complete with attachments and mailed it to them. Two months and no response. This company should be taken off the Medicare PDP eligibility list.