dissatisfied customer Date Rated: 4/24/2014 12:20:34 PM
PLEASE take my advice and stay away from Exactus pharmacy (Wellcare part D)no matter how cheap they are. You will pay in the long run , believe me. On Jan. 24, my doctor sent in my first RX for the year for my insulin upping the dosage from 60mil.which was last years dosage, to 65 mil. once a day. I received it on Jan 29. on Feb 3 I received a call wanting to authorize a charge on my credit card on file for my insulin which i did thinking it was for the insulin I received on Jan 29. After I got off the phone I called my credit card company and found out it was already on my credit card and called them back and asked why they were calling me to put my insulin on my card when it was already on there. their response was that their automated system was messed up right now and they assured it would not be put on there twice.Well on April 4th 5th or there about, I noticed a package on my front porch, which we never come in by that door, and it was insulin.It had been sitting out there for several days and it was hot. I called Exactus and asked why the had shipped me insulin when I hadnt ordered it and they said I authorized it on Feb. 3, less than a week after I had received my first order. I said to them I was authorizing the shipment they shipped the week before. Why would they call me to authorize a shipment when I had just received one. And by the way, the new RX had NO refills on it because my doctor was going to change my insulin to something cheaper after this 3 months was up because it was $1400.00 out of my deductable and another perscription would put me in the donut hole.Oh and the perscription they shipped was for the RX from the previous years perscription of 60 mil.(wrong dosage). I tried after many hours on the phone to try to make them understand that I had not ordered the insulin because I had no refills on this perscription so they just went back and filled it anyway from last years RX.I also called the drug manufacturer and they said DO NOT use the insulin because it had been in the heat(those particular days was very warm)and it had to be kept cold. I finally had to get the Arkansas Insurance program (Shiip) involved to make them take the insulin back because they now have me in the donut hole and I can not order any of meds the rest of the year because of their mistake. The Arkansas made it clear to them that you cant just ship meds because they want to especially with NO REFILLS on the RX. As of today I have tracked the insulin I sent back as of their request (finally after the State got involved)and they received it on April 14th andthey have still not credited my account or taken me out of the donut hole. I have had to pay to have my perscriptions (2) filled locally and still have to pay my premium to them all because they are so screwed up in that organization. Please take my advice and stay away from Wellcare and Exactus pharmacy like the previous remarks from the other people have said. I hope Medicare will remove them from the Medicare Part D option. And by the way when asked why they sent the insulin in the first place , they said when they called on Feb.3,(5days after I received my authorized insulin) they said it was to soon to ship so they just put it on the next available day they could ship it)which was April. Does that make any sense at all to call me to ship insulin that I just received 4 or 5 days previous and then ship it two months later and especially since my RX had no refills stated on the package, so they just go back and ship last years RX which was the wrong dosage ?????? Please do not go through what I have gone through with this company.